Question 1

Where are IND Flying Carpets manufactured?

Accepted Answer

All IND Flying Carpets are handcrafted by master artisans at our facility in Gopiganj / Bhadohi, Uttar Pradesh, India — the world-renowned historic carpet weaving cluster. We specialize in traditional hand-knotting, hand-tufting, and bespoke carpet making.

Question 2

What materials do you use in your luxury carpets?

Accepted Answer

We use 100% pure long-staple New Zealand virgin wool, hand-spun Indian highland wool, 100% pure Mulberry silk, and sustainable bamboo silk, dyed with colorfast, eco-friendly Swiss dyes.

Question 3

How do I know my carpet is an authentic handmade Indian piece?

Accepted Answer

Every carpet is delivered with an official Certificate of Origin from IND Flying Carpets Pvt. Ltd. (GSTIN: 09IUHPS8335H1ZV) detailing the exact materials, knotting/tufting technique, and date of completion.

Question 4

Do you ship worldwide, and which carriers do you use?

Accepted Answer

Yes. We export worldwide to over 50 countries including the USA, UK, Germany, UAE, Canada, and Australia. We partner with premier air cargo carriers including FedEx Express, DHL Express, and UPS.

Question 5

What is the order dispatch and delivery timeline?

Accepted Answer

In-stock catalog items are inspected, packaged, and dispatched within 1–3 business days. International air transit takes approximately 2 to 4 weeks depending on destination customs clearance and regional distribution.

Question 6

How can I track my international shipment in real time?

Accepted Answer

Immediately after dispatch, a master tracking number is sent to your registered email and WhatsApp number. You can monitor milestone updates on our dedicated Track Order page (/track-order) or directly on FedEx/DHL portals.

Question 7

Who pays customs duties and import taxes?

Accepted Answer

Orders are shipped on a Delivery Duty Unpaid (DDU) / Delivered At Place (DAP) basis. The customer/importer is responsible for paying any local customs duties, clearance fees, or import taxes (such as VAT or GST) assessed by their destination government. Couriers like FedEx/DHL collect these charges directly before final delivery.

Question 8

Are customs duties included in the checkout price?

Accepted Answer

No. Destination import duties vary by country and are not collected at checkout. For example, residential US shipments under $800 USD frequently clear duty-free, while European orders are subject to regional VAT.

Question 9

Can I commission a custom carpet in my room dimensions?

Accepted Answer

Yes. We weave bespoke carpets up to 18x40 feet in any shape (rectangular, circular, runner, sectional). We also match yarn colors to your Pantone codes or fabric swatches and provide physical strike-off samples prior to full weaving.

Question 10

How long does a custom handmade rug take to make?

Accepted Answer

Custom hand-tufted rugs take 4 to 8 weeks in production, while custom hand-knotted heirlooms take 8 to 20 weeks, followed by standard air delivery.

Question 11

What currencies and payment methods are accepted?

Accepted Answer

We process secure online payments via Razorpay supporting international credit/debit cards (Visa, MasterCard, American Express), bank wire transfers, and UPI. All base transactions are anchored in USD.

Question 12

What is your cancellation and refund policy?

Accepted Answer

Catalog orders may be cancelled and refunded within 24 hours of payment before packaging or dispatch begins. Custom-made bespoke carpets are crafted exclusively to individual specifications and are non-refundable once production specifications are approved.

Handmade Tufted

Pure Wool Rugs

Mulberry Silk

Persian Heritage

Modern & Abstract

Custom Bespoke

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