Refund Policy
We stand behind the quality of every handmade carpet. This policy explains when refunds and returns apply.
Last updated: September 1, 2026
1. Quality guarantee
Every carpet is quality-checked before dispatch. If goods arrive with a genuine manufacturing defect, we will repair, replace or refund after inspection.
2. Handmade variation
Slight differences in size, colour and pattern are natural to handmade carpets and are not eligible for refund.
3. Custom orders
Bespoke and custom-sized carpets are made to your specification and are non-refundable unless defective.
4. Claims process
Report any issue within 7 days of delivery with photos and your order number to info@indflyingcarpets.com. Approved claims are resolved by repair, replacement or refund.
5. Refund method
Approved refunds are issued to the original payment method within 7–14 business days of resolution.